For us to help you in the best way possible, we'll need some more information about your specific environment. Please try the following to provide us with extra logs that can help us resolve the issue faster:
Open the settings menu for the Smart Receipts app (tap the 3 lines on the bottom right for Apple/iOS devices, or 3 dots in the top right for Google/Android devices).
2. Scroll down towards the bottom.
3. Tap the "Email for Support" option.
Alternatively, simply email us at [email protected] and be sure to include all relevant information including screenshots or screen recordings in order to assist you as fast as possible.