Please note that Smart Receipts Support is currently available through written channels only. We do not offer phone support or remote sessions.
You can contact Support using any of the following methods:
Through the app (recommended)
The best way to contact us is through the application on your phone, since this option automatically generates a log file for us to review.
Application chat
To start a conversation in the application:
Go to the Profile tab (bottom right).
Tap Settings.
Tap Support.
Tap Ask Support.
Start the conversation.
To start an email conversation:
Go to the Profile tab (bottom right).
Tap Settings.
Tap Support.
Tap Email Support.
This should take you to your email application and generate a draft.
Add your question or a description of your issue, including any relevant screenshots.
Send the message.
Via online chat
If you have a short question or suggestion, you may want to contact us through the chat application. You should be able to open the chat window via the chat icon at the bottom right on this page:
Through email
Alternatively, you can simply email us at [email protected].
Please be sure to include all relevant information, including screenshots or screen recordings, so that we can assist you as fast as possible.
Exporting logs
We also recommend downloading the application logs through the application:
Go to the Profile tab (bottom right).
Tap Settings.
Tap Support.
Tap Share logs.
