Some common symptoms are:
Send button grayed out
The recipient does not receive the email
On iPhone/iPad, Smart Receipts uses the native iOS Mail app for all email-related actions.
Here are some common reasons for this failure:
Incorrect default email address
Make sure you have set a Default Send Email Address for your device, as this is the address Smart Receipts will use to send the report from.
To change the default send email address on iOS:
Open the Settings app.
Select Apps.
Select Mail.
At the bottom, choose Default Account.
Choose the email address you want to use from the list.
If it isn't listed, go back one screen and select Mail Accounts. Choose Add Account and follow the instructions to add your account. After the account is added, go back to Default Account to select it from the list.Once the email address is selected as the default account, go back to the Smart Receipts application and export a report.
Choose the Email share option to see if the sender address has been updated successfully.
Incorrect configuration
If you are unable to send emails from a correctly selected email address, this may indicate that the account is not properly configured in the Mail app or that your email provider requires updated authentication settings.
Remove and then re-add your email account in the iOS Mail app:
Open the Settings app.
Select Apps.
Select Mail.
Select Mail Accounts.
Tap the email account you want to use, then tap Delete Account.
Go back to the list of accounts and select Add Account.
Add the email account back to the app.
Once the email address has been re-added, go back to the Smart Receipts application and export a report.
Choose the Email share option and send the message to see if the message is now delivered correctly.
For more information, see the following Apple support article: https://support.apple.com/en-me/guide/iphone/iph44d1ae58a/17.0/ios/17.0.
File size is too large
Some email providers limit the size of attachments that can be sent by email.
If your report exceeds this limit, we recommend uploading it to a cloud storage service, such as Google Drive, iCloud, or OneDrive, and sharing a link to the file instead.